Terms of Service
B2B Manufacturing Terms & Conditions for Campaign Apparel Services
Agreement Overview
These Terms of Service ("Terms") govern the business relationship between PollTee ("Company," "we," "us") and our B2B clients ("Client," "you") for OEM/ODM manufacturing services. By engaging our services, you agree to these terms.
Business Scope & Services
OEM/ODM Manufacturing: Custom production of campaign and promotional T-shirts according to client specifications.
B2B Only: Services exclusively provided to businesses, government entities, wholesalers, and authorized resellers. No direct retail sales.
Private Labeling: Custom tags, wash labels, polybags, and carton packaging services available.
Production Capabilities: Screen printing, heat transfer, embroidery, and fabric customization through our in-house production lines.
Order Process & Requirements
Minimum Order Quantities (MOQ): Minimum order requirements apply and vary by product type and customization complexity.
Sampling: Sample approval required before mass production. Sample costs and shipping charges apply.
Design Specifications: Client must provide complete artwork, specifications, and material requirements in acceptable formats.
Production Timeline: Lead times vary based on order complexity, quantity, and seasonal demand. Confirmed timelines provided upon order confirmation.
Payment Terms & Conditions
Payment Schedule: Typically 30% deposit upon order confirmation, 70% balance before shipment. Terms may vary for established clients.
Accepted Methods: Bank transfer (T/T), Letter of Credit (L/C), and other mutually agreed payment methods.
Currency: Pricing quoted in USD or CNY as specified in quotations.
Late Payment: Overdue payments may incur additional charges and affect future order processing.
Quality Control & Specifications
Quality Standards: Products manufactured according to approved samples and international quality standards.
Inspection: Pre-shipment inspection available upon request. Third-party inspection services accepted.
Material Specifications: High-quality polyester and other materials as specified in order confirmations.
Tolerance Levels: Industry-standard tolerance levels apply for dimensions, colors, and print quality.
Shipping & Delivery
Shipping Terms: FOB, CIF, or other Incoterms as agreed upon order confirmation.
Delivery Location: From Yiwu, Zhejiang, China to destination specified by client.
Phased Delivery: Available for large orders or time-sensitive campaigns upon request.
Risk Transfer: Risk transfers according to agreed Incoterms. Insurance recommended for high-value shipments.
Intellectual Property & Confidentiality
Client IP Rights: Client retains ownership of provided designs, trademarks, and proprietary information.
Confidentiality: We maintain strict confidentiality regarding client designs, business information, and project details.
Non-Disclosure: Client information not shared with third parties without explicit written consent.
Manufacturing Rights: Products manufactured exclusively for the ordering client during agreed exclusivity periods.
Liability & Warranties
Product Warranty: Products warranted against manufacturing defects for 90 days from delivery date.
Limitation of Liability: Liability limited to product replacement or refund. Consequential damages excluded.
Client Responsibilities: Client responsible for design accuracy, trademark clearance, and compliance with destination country regulations.
Force Majeure: Neither party liable for delays due to circumstances beyond reasonable control.
Termination & Dispute Resolution
Contract Termination: Either party may terminate with written notice, subject to completion of ongoing orders.
Dispute Resolution: Disputes resolved through negotiation first, then arbitration if necessary.
Governing Law: Contracts governed by laws of People's Republic of China.
Jurisdiction: Disputes subject to jurisdiction of courts in Yiwu, Zhejiang Province, China.
Questions About These Terms?
Our team is ready to discuss contract terms, customization options, and answer any questions about our B2B manufacturing services.
PollTee Manufacturing | Yiwu, Zhejiang, China | www.polltee.com